Queen's Medical Centre

Queen's Medical Centre 2024-02-13 Person 5 5 0

Staff very nice and supportive. Given all the information of what was going to happen.

Nothing.

Queen's Medical Centre 2024-02-13 Person 5 5 0

[name removed] are very friendly and patience.

Queen's Medical Centre 2024-02-13 Person 5 5 0

Because all the games and staff have been very nice.

Queen's Medical Centre 2024-02-13 Person 5 5 0

Friendly team, good attitude, nice atmosphere

Queen's Medical Centre 2024-02-13 Person 5 5 0

Every member of staff that dealt with me was friendly, attentive and helpful. I have no complaints at all.

Hard question to answer. The were a few occasions when assistance was a little slow to arrive, but I do acknowledge the difficulties of the Job.

Queen's Medical Centre 2024-02-13 Person 4 5 0

Most staff were amazing

To be given medication when it’s needed

Queen's Medical Centre 2024-02-13 Person 5 5 0

I have to say we have had a really good neonatal journey. We have been treated fairly and have always been involved in his care at every opportunity. Although I’m a member of the team I was never treated any differently to any other mum.

Communication is a factor that does need to improve overall. Another issue that came up at discharge that was never mentioned before is because my son is set in oxygen he shouldn’t be going home with an NGT, now this was never mentioned at any point when discharge was discussed and not even at the discharge planning meeting. I think things need to be clearly explained to parents and what expectations are at discharge. We only found this out as we were being discharged, which is a huge disappointment - and it now means we may have a social services referral if his NGT remains in situ for more than 2 weeks. So again communication really does need to be improved massively.

Queen's Medical Centre 2024-02-13 Person 5 5 0

Queen's Medical Centre 2024-02-13 Person 4 5 0

Queen's Medical Centre 2024-02-13 Person 3 5 0